How can I get Technical support with Viamultimedia?
There are multiple ways in which you can request support with Viamultimedia: Call us at 1 855 809 9062 Live chat Or by opening a support ticket
Customer Questions
August 14th, 2020
August 13th, 2020
How can I find the name of my WordPress database?
Using your FTP software, use the login credentials provided by Viamultimedia. Double click on public_html and then wp-content. Right click on wp-config.php to open the file using a text editor (ideally Notepad++). Once the file is opened, locate the row […]
August 11th, 2020
How can I change my Email’s login password?
To change the password for your emails, in your cPanel, under Email–>Email accounts, select the select for which you wish to update the password and click Manage. This is where you can change your email’s password.
August 11th, 2020
What is the server name for my incoming/outgoing emails?
Incoming and outgoing server: This will be the same information as your domain name; mail.mydomain.ca, for example. We strongly recommend adding an SSL certificate to that domain to avoid possible issues. You use mail.mydomain.ca or mydomain.ca.